CALL CENTRE INFRASTRUCTURE AND SETUP
Comprehensive advisory and setup of call centre environments at your premises country-wide – across the spectrum of debt collections, query resolution and inbound call centres. This includes providing infrastructure (including computers, software and systems, such as Noble and Cheetah), staff, training, and ongoing business support.
DATA ENRICHMENT AND DATA CLEANSING
Analysis of your debtors’ book to provide accurate valuations, enhanced insight into your customer profile (including ability and willingness to pay) and information to drive your collection strategies.
Cost-effective and efficient pre-legal collections, enhanced by our leading systems, technology and trained staff. We customise our collection methodologies to your sector, debtors’ profile and timeframes to help strengthen your balance sheet.
provided through our partnership with Munnik Basson Dagama Inc.
Legal collection provided through a partnership model. In providing an end-to-end solution in debt collections, we manage all aspects of the partnership to ensure our clients have one point of contact across the collections mandate.
Enhancing cash flows for clients through the deployment of call center infrastructure in the client’s value chain. This allows for the client to benefit from skills transfer, the use of sophisticated collections software and the benefit of improving and sustaining collections over the long term.
TRAINING AND TRANSFER OF SKILLS
Comprehensive training of your call centre staff, extending into accounts management, business processes and query management. Our training covers different sector specialities and provides the skills for your staff to become experts in utilising provided technology and systems to enhance your business.
We also provide management teams with ongoing support and advice on managing the interaction of staff, technology and data to achieve greater process efficiencies.
QUERY RESOLUTION AND CUSTOMER CARE
A proprietary query resolution system provided on a licensed basis for query logging, escalation and management until resolution. The system is effective across multiple sectors, including municipalities, and supports better delivery of services to your customers or constituents.
BUSINESS PROCESS OUTSOURCING (BPO) SOLUTIONS
Comprehensive BPO call centrebased services to clients across functions and sectors. We provide a cost-effective alternative to the complexity of managing in-house call centres by leveraging our core capabilities.
CHEETAH™ ACCOUNTS RECEIVABLE MANAGEMENT SYSTEM
A proprietary accounts receivable management system developed inhouse by Transaction Capital Recoveries. It is a dynamic software package that optimises the processing and management of revenue collection in your organisation.